Refund policy

# Return & Refund Policy

Thank you for shopping with Cloud & Clover Skincare ("Cloud & Clover," "we," "us," or "our"). 

Due to the sanitary, personal-care nature of our barrier-first skincare products and our customized on-demand manufacturing process, **all sales are final**. We cannot accept returns or offer refunds for change-of-mind, scent/texture preference, or general dissatisfaction.

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### Damaged, Defective, or Incorrect Items
We take great pride in product quality. If your order arrives damaged, defective, or you received the incorrect item, we will happily send a complimentary replacement or issue a refund.

**To report an issue:**
1. Contact us within **7 days of delivery** at **hello@cloudandcloverskin.com**.
2. Include your **Order Number** in the subject line.
3. Attach clear photos showing the damaged item, packaging, and shipping label.

Once reviewed and verified, our customer care team will process a replacement shipment or issue a refund back to your original payment method.

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### Skin Sensitivities & Patch Testing
Every skin type is unique. While our products are formulated with gentle, barrier-safe, non-toxic ingredients, we strongly encourage reviewing full ingredient panels on our product pages prior to purchase. We recommend performing a small 24-hour patch test before full daily use. We cannot issue refunds due to individual skin sensitivities or allergic reactions.

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Returned to Sender / Incorrect Shipping Addresses
Please ensure your shipping address is accurate before submitting your order. Cloud & Clover is not responsible for orders shipped to incorrectly entered addresses or packages returned due to failed delivery attempts. Reshipment fees will apply if an order must be remade and re-shipped.