Shipping policy
# Shipping & Processing Policy
At Cloud & Clover Skincare, each product is made and packaged on-demand to guarantee optimal ingredient freshness and custom quality.
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### Order Processing & Production Times
* **Standard Production/Fulfillment Time:** 3 to 7 business days (excluding weekends and statutory holidays).
* **Shipping Transit Time:** 3 to 5 business days via standard domestic carrier (USPS, UPS, or DHL).
* **Total Estimated Delivery Window:** 6 to 12 business days from order placement.
You will receive an automated shipping confirmation email containing your tracking number as soon as your package is dispatched.
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### Domestic Shipping Rates (United States)
* **Standard Flat-Rate Shipping:** $5.99
* **Free Shipping:** Complimentary standard shipping on all orders totaling **$50.00 or more** (before taxes and after promotional discounts).
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### Order Tracking & Delays
Please allow 24–48 hours after receiving your tracking link for carrier scan updates. Cloud & Clover is not liable for carrier-caused transit delays, severe weather disruptions, or high-volume peak holiday shipping slowdowns once the carrier takes possession of the package.
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Lost, Stolen, or Missing Packages
If tracking indicates that your package was delivered but you have not received it:
1. Verify the shipping address submitted on your order confirmation.
2. Check around porches, side entrances, garages, and with neighbors or building managers.
3. Allow 24 hours (carriers occasionally mark items delivered prematurely).
4. If still missing, contact us at **hello@cloudandcloverskin.com** so we can assist you in filing a formal carrier trace.